This service supports Windows 7, 8 and 10, IE 7 to IE11, FireFox Version
38 and MAC OS X V10.9 (Maverick) with Safari 5, 6, and 7 (Requires RJE 6
and above). However, we recommend that MAC users use the Junos Pulse
application, which does not rely on a specific OS X operating system.
Information is available on the StarPort VPN page located off of the IS
home page, or the SERA tab in the Clinician Portal. For Windows 10 you
must add https://sera.medstar.net to your trusted sites.
Also, pop-up blocker must be turned off. If you use an unsupported
browser or do not have current anti-virus signature files, you will be
routed to Citrix for limited access.
On or about February 12, MedStar will be pushing out IE11 to MedStar
owned PCs and Laptops. As a result, the first time you use SERA after
IE11 is installed you may be asked to re-register or re-remember your
machine for security purposes. Therefore make sure you have available
the token or cell phone that you used when you initially registered for
This system is owned and operated by MedStar Health and its affiliated entities and is available to authorized personnel only. Access and use of this system is limited to purposes which promote the vision, mission, and values of MedStar Health and its affiliated entities. This system, including all related networks, hardware and software are subject to all applicable MedStar policies including MedStar policies governing access, acceptable use, and disclosures of system-based information. MedStar Health reserves the right to regularly monitor and record the activities of its users to assure appropriate use of information technology resources. Misuse of any MedStar system resources may result in disciplinary actions up to and including termination or other appropriate sanctions.